If you have read our Beginner’s Guide, then you have read the Publix Coupon Policy. The Publix Coupon Policy is the rules for using coupons at Publix.
Knowing the Publix Coupon Policy empowers you, I know it well, but carry a copy in my binder still to this day.
If you do have a problem couponing in Publix, here are a few steps you can take.
First, stay calm. Raising your voice, or stomping out of the store is not going to get the problem resolved. I can hear my Mother ” you catch more flies with honey than vinegar” meaning you most likely will have a happier resolution with a kind attitude.
Ask to speak to the Manager, preferably the Customer Service Manager or Store Manager. (they usually know the Coupon Policy well)
Explain the problem, if the problem relates to the policy point out the policy and ask the Manager to explain to you the reasons your coupon was rejected.
Common problems:
Coupon limits: Coupon terms usually state a limit of the coupon in them. (see below) The Publix policy states “Acceptance is subject to any restrictions on the coupon.” Therefore even though the Publix Policy states “We limit coupon redemption to eight of the same coupons per day, per household.” the coupon’s terms supersede the store’s policy. The Manufacturer reimburses Publix for the value of the coupon, and if the terms aren’t followed they may not. Publix is a business, they don’t want to lose money, so therefore they follow the terms on the coupon.
Any is a size:
The Publix Coupon Policy states “We do not accept coupons that Publix determines to be printed incorrectly. For example, a coupon missing a size requirement or other standard coupon details.” This is sometimes misinterpreted by Publix employees. ANY is the size, if your coupon states ” $1 off ANY 2 Ajax, this means ANY size. We have reached out to Publix Customer Service and they have confirmed this to be true. If your store insists, calling Publix Customer Service while in-store, if you have the time, is what I recommend so they can talk to the Manager immediately.
One per purchase vs. one per transaction
The coupon term one per purchase means you may use one coupon on each item on the coupon you purchase.
The term one per transaction means you may only use one coupon per shopping trip
More info on terms can be found here
The Purple Flyer Sale is about to end, and my store is out, but will not give me a raincheck.
The Publix Policy states ” Our management teams will issue rain checks only for items that are advertised outside the store at a reduced retail price—for example, on radio or TV, or in our weekly ad, co-op ad, mailer, or website.”
Publix does not give rainchecks on coupons, but any sale, whether it is a Purple or Green Flyer sale, or weekly sale they do.
If you do not find a resolution with the Manager, the next step would be to call Customer Service. I know some people don’t like to make a fuss but think of all the couponers after you that won’t have to deal with this headache because the store is now informed.
Publix Customer Service or Corporate Office phone number is 1 (800) 242-1227
The hours of the call center are Monday – Friday 8am – 7pm (EST)
Saturday 9am – noon (EST)
You can also email them click here.
Calling results in a faster response. Either way, the representative will ask you for the store number or store address both can be found on your Publix receipt.
If you have the employee’s names you spoke with in-store this will also be helpful to the representative.
Most likely the representative will take your information, and contact the store or the store’s General Manager depending on the problem.
Ask for someone to follow up with you once the issue has been discussed with the store.
